More than 150 Springfield Clinic providers achieved the top ten percent in national rank for patient experience scores on completed Press Ganey surveys in 2021. We are grateful for their excellence in compassionate, connected care direct from the voice of their patients.
“Achieving the top decile in national patient experience is a wonderful way to recognize our providers who consistently exceed in addressing the emotional and physical needs of our patients and their caregivers. This kind of care creates lasting relationships that improve health outcomes with every encounter,” says Kim Leistner Root, the manager of experience at Springfield Clinic.
We honor these providers on their profile pages with a recognition badge. To qualify for the Top Ten Percent, a provider* needs at least 30 completed patient surveys and must rank in the 90th national percentile or above.
*Please note, our Press Ganey data does not represent data from Springfield Clinic providers in the following areas: Anesthesiology, Audiology, Critical Care Medicine, Dietetics & Nutrition, Hospital Medicine, and Physical Therapy.