Congratulations to the Top 10% in Patient Experience

Congratulations to the Top 10% in Patient Experience

The voice of the patient is strong at Springfield Clinic! Last year, we collected more than 115,000 patient experience surveys through our experience partner Press Ganey. Of the 270+ of our providers who rank in the Top 10%, nearly half are recognized even further as serving in the Top 1% for patient experience nationwide. We want to recognize and thank our providers for this accomplishment. These consistent efforts from our providers and their care teams have increased our net promoter score (NPS), a measurement of patients’ likelihood to recommend the practice to friends and family, by seven points over the past four years. Our NPS score currently sits at 86, an exceptional score against industry benchmarks.

“All too often the traditional health care experience is cold and intimidating for patients. It shouldn’t be. When you wrap world-class care around a modern and convenient patient experience where respect for the patient is the key focus, you see the consistent results that we celebrate at Springfield Clinic,” says Zach Kerker, chief brand & advocacy officer.

The physicians, nurse practitioners and physician assistants who earn the Top 1% or the Top 10% designation receive a special recognition badge on their website profile pages.

“We appreciate our patients’ time and constructive feedback, which we review weekly to identify opportunities to improve and to recognize our providers and care teams that consistently deliver an exceptional experience,” added Kim Leistner, director of experience and strategic communication.

Patients can also submit their feedback any time using our online feedback form.

Congratulations the Top 1%** and Top 10%

Allergy, Asthma & Immunology

Caitlyn Fox, APRN, CNP **

Renu Govindaiah, MD **

Alison Haacke, APRN, DNP, CNP

Stephen Smart, MD

Bariatric Surgery

Megan Davlin, APRN, CNP

Orlando Icaza, MD, FACS, FASMBS, DABS-FPMBS, D-ABOM

Luke Umana, MD **

Jordanna Wilton, APRN, CNP

Cancer Center

Brian Baumann, MD

Lori Bick, APRN, CNP **

Matthew Bradbury, MD, PhD **

Daniel Ferraro, MD, PhD

Kelli Fisher, APRN, CNP

Leonard Giannone, MD **

Andrew Guardia, PA-C **

Elizabeth Maricle, APRN, CNP **

Preet Singh, MD **

Tomasz Srokowski, MD

Christina Tucker, APRN, CNP **

Brittney Veenstra, APRN, CNP **

Mallory Waltrip, APRN, CNP

Carrie West, APRN, DNP, CNP

Kacie Whalen, APRN, DNP, CNP

Cardiology

Brittany Beler, APRN, DNP, CNP

Andrea Bloodworth, APRN, CNP **

Madhu Dukkipati, MD

Margaret Jordan, PA-C **

Angela Lafrenz, APRN, CNP

Gabor Matos, MD

Nasaraiah Nallamothu, MD **

Ashley Rees, APRN, CNP

Tasha Schuette, PA-C

Cody Williams, MD

Center for Women’s Health

Neha Amin, MD **

Heather Beal, MD **

Tara Bennett, MD **

Cheryl Brown, MD **

Joshua Croland, MD

Leslie Dignan-Moore, MD **

Mary Beth Ditman, APRN, CNP **

Samantha Dunkirk, APRN, DNP, CNP **

Richard Eden, MD **

Alyce Ferrill, MD **

Megan Forshee, DO **

Xochitl Garcia, MD, FACOG, MIGS

Jillian Henry, MD **
Kerrilyn Hewell, MD

Erica Hunt, APRN, DNP, CNP **

Megan Kane, APRN, CNP

Pamela Kelley, APRN, CNP **

Beth Killam, APRN, CNM **

Elizabeth Larson, APRN, CNP

Nora Maczura, MD **

Kara McCoy, MD **

Megan Nestrud, APRN, CNP

Amanda O’Brien, MD **

Lindsey Ostermeier, APRN, CNP

William Putman, MD **

Alison Rinaberger, MD **

Wendy Rodgers, APRN, DNP, CNP **

Stacy Roher, APRN, CNP

Amanda Shull, PA-C

Dustin Stehling, MD **

Erin Stone, MD **

Lori Teverbaugh, MD

Robin Wells, APRN, CNP **

Chiropractic

Abigail Buerkett, DC **

Colon & Rectal Surgery

Clark Anderson, PA-C

Rachel DeLong, APRN, CNP **

Justin Fischer, MD, FACS, FASCRS

Peter Hofmann, MD **

Gareth McGee, DO

Paul Pacheco, MD, FACS, FASCRS **

Brad Paris, MD, FACS **

James Thiele, MD, FACS, FASCRS **

E. Dawn Woodward, MD, FACS, FASCRS

Dermatology

Vivianne Beyer, MD **

Joseph Conlon, MD **

Elle Davis, MD **

Frances Deadmond, PA-C **

Sarah Dietrich, MD

Taylor Donahue, APRN, CNP **

Josiah Hamilton, PA-C

Bridget McIlwee, DO, FACMS **

Elizabeth Meinhart, APRN, CNP

Heather Rothert, APRN, CNP **

Lana Schmidt, MD **

Jody Schumacher, APRN, CNP **

Colleen Silva, MD **

Katherine Stealey, MD

Taylor Tennill, MD **

Angela Younker, APRN, CNP **

Emily Ward, PA-C **

Kathleen Weber, APRN, CNP **

Endocrinology

Michael Genin, PA-C **

Kevin Starkweather, APRN, DNP, CNP **

Family Medicine

Bryan Albracht, DO

Melinda Barthelme, APRN, CNP **

Solmaz Bauk, MD **

Lyndsay Bedwell, APRN, CNP

Joshua Billington, MD **

Alison Bilyeu, MD

Scott Bilyeu, MD **

Lindsay Blakley, PA-C **

Geoffrey Bland, MD **

Eric Bloemer, MD

Rebecca Brenneisen, APRN, DNP, CNP

Ami Broughton, APRN, CNP **

Benjamin Cady, MD **

Dennis Carroll, MD

Brittany Cromer, APRN, CNP **

Sarah Couch, DO

Marissa Cowell, PA-C

Quinlan DeGroot, APRN, CNP

Brittany Denton, APRN, CNP **

John Di Mondo, MD

Constance Esslinger, APRN, CNP **

Curtis Farr, MD **

Ashley Gatons, APRN, CNP

Dakota Gilbert, MD

Molly Gilbert, MD

Hank Habing, APRN, CNP **

Joanne Hamilton, APRN, CNP

Carol Harper, PA-C **

Julie Hart, PA-C

Jodi Heller, APRN, CNP

Jennifer Hendricks, APRN, CNP **

Kaitlin Henry, MD **

Michael Hohm, PA-C

Sadia Ilahi, MD **
Christopher Johnson, MD, FAAFP, CSCS **

Elizabeth Jones, PA-C

Corey Lipe, APRN, CNP

Shiloh Lipe, PA-C

Ashlie Long, APRN, CNP **

Taylor Manivannan, PA-C

Cynthia Marschner, DO **

Christopher Martinek, MD, MPH **

Becky McGinnis, APRN, CNP **

Mark McKay, MD **

Bethany Mumbower, PA-C

Emily Nosbisch, APRN, CNP **

Anne Notz, PA-C

David Padgett, PA-C **

Paul Phillips, MD **

Michelle Reeves, MD **

Mary Samulevich, APRN, CNP **

Mindy Sanders, PA-C

Larry Sapetti, MD

Tayler Shelton, MD

Julie Anne Shepherd, MD **

Jennifer Schuermann, MD

Joseph Standard, MD

Christopher Stortzum, MD **

Elizabeth Talbert, APRN, CNP **

Megan Tuetken, APRN, DNP, CNP **

Melinda Vance, APRN, CNP **

Amy Waschull, MD **

Kelly West, APRN, CNP

Randy Western, MD **

Sarah White, APRN, CNP **

Stacy Wieland, APRN, DNP, CNP **

Crystal Wingerter, APRN, DNP, CNP

Dawn Young, APRN, CNP

Gastroenterology

Fadi Annaba, MD

Sanjay Bangarulingam, MD

Ashish Chopra, MD

Heather Ey, APRN, CNP

Mary Klunick, APRN, CNP **

Amanda Mabus, PA-C

Lisa McDowell, PA-C **

Rahul Nayani, MD, MPH

Theodore Paradowski, MD

William Peterson, MD

General Surgery

Robin Alley, MD, FACS **

Aaron Brewer, MD, FACS **

Karen Collins, APRN, DNP, CNP

Eric M. Cox, MD, FACS **

David Crawford, MD, FACS

Kaitlyn Davidson, APRN, CNP

Chad Gonczy, MD **

Courtney Krohe, APRN, CNP

Amy Mann, APRN, CNP **

Jason McAllaster, DO
Sean O'Malley, MD **

Alyssa Tusek, PA-C

Infectious Disease & Travel Medicine

Lyndsey Heise, MD **

Praveen Mullangi, MD **

Internal Medicine

Lindsey Atwood, MD **

Vickie Bushur, APRN, CNP **

Kathryn Cervi, APRN, CNP

Melissa Cox, MD, FAAP, FACP **

Donald Graham, MD, FACP **

Brenda Hemann, APRN, CNP **

Bailee Hinds, APRN, CNP

Ashley Kaesebier, APRN, CNP **

Cathy McAfee, MD **

Roger McClintock, MD **

Elizabeth O’Brien, MD **

Maria Rexroad, APRN, CNP

Tina Rozene, MD **

Kenneth Sagins, MD **

Janelle R. Smith, DOZ

Christopher Sprinkel, PA-C

Megan Steely, PA-C **

Pramila Venigalla, MD

Idelle Woodson, MD, MPH

Interventional Spine Care

Emily Krofchick, APRN, DNP, CNP **

Nephrology

Terra Curtis, APRN, CNP **

Theresa Durbin, PA-C

Nicolas Forero, MD **

Christina Hornback, APRN, CNP **

Jessica Lee, APRN, CNP **

Richa Pandey, MD

Aileen Zhen, DO

Neurology

Andrea Bushnell, APRN, CNP **

Megan Griggs, PA-C **

Koteswara Narla, MD

Jenna Pelc, APRN, CNP

Carrie Sieren, APRN, CNP **

Neurological Surgery

Erin Hagerman, APRN, CNP

Ophthalmology

Stephen Holland, MD

Jessi Prentice, APRN, CNP **

Optometry

Robert Smith, OD

Robin Valenti, OD **

Orthopedics

Amy Armstrong, APRN, DNP, CNP

Jessica Brough, PA-C **

Elizabeth Cheney, APRN, CNP

Thomas Duhig, MD

Matthew Gardner, MD

Nathaniel Gregoire, PA-C **

Mark Greatting, MD

Emily Jesgarz, PA-C

Stephanie Kulavic, PA-C

Allison Mayfield, MD **

Andrew Mills, MD **

James Newman, MD

Adam Norton, MD **

David Purves, PA-C

Angelia Royer, PA-C

Rishi Sharma, MD

Benjamin Stevens, MD

David Tapscott, MD

G. Brett Western, MD

Christopher Wottowa, MD **

Otolaryngology (ENT)

Erin Bolskar, PA-C **

Maurya Hofner, PA-C

Pediatrics

Shad Beaty, MD **

Raymond Castaldo, MD, FAAP **

Joseph Conlon, MD (Dermatology) **

David Cross, MD **

Jennifer DeLuka, MD **

Christopher Ehrlich, MD **

Leslie Farris, APRN, CNP **

Gretchen Gibbs, MD, FAAP **

Claudine Gillison, MD **

Molly Lundy, MD **

Misty Phillips, MD, FAAP **

Heather Rothert, APRN, CNP (Dermatology) **

Veronica Savage, MD, FAAP

Beth Steh, MD **

Jenna Taft, APRN, CNP

Angela Younker, APRN, CNP (Dermatology) **

Kacey Zobrist, DO **

Plastic & Reconstructive Surgery

Abigail Cochran, MD

Tyler Evans, MD **

Aubrie Hubbert, APRN, CNP, CANS **

Sydney Lynch, PA-C **

Caitlyn Wagenbach, PA-C **

Podiatry

Jeffrey Ruskusky, DPM, FACFAS

Mary Sipes, DPM, FACFAS

Pulmonology & Sleep Medicine

Philip Abraham, MD, FCCP **

Elinor Berry, PA-C

Taylor Joslin, APRN, DNP, CNP **

Jessica Moja, MD

Jeremiah Reedy, MD **

Rheumatology

Jason Guthrie, MD **

Jeffrey Horvath, MD **

Timothy Lenardo, MD

Michael Pick, MD **

Urgent Care

Stanley Allen, MD, FAAP **

Billie Buhnerkempe, PA-C

Tiffany Elliott, APRN, CNP

Urgent Care Plus

DJ Goldberg, MD
Janda Stevens, MD

Urology

Rebecca Casey, APRN, CNP

Courtney Krofchick, APRN, DNP, CNP

Dorothy Pham, PA-C

Kaitlyn Tucker, APRN, CNP

Vascular Surgery

Lynne Barkmeier, MD, FACS

Stacey Graven, APRN, CNP **

Andrew Lambert, MD **

Stephen Ryan, MD **

Note: To be eligible for this recognition based on Press Ganey patient experience survey data, providers must achieve the 90th percentile rank or higher for 'Care Provider Overall' with an n size of 30 or higher for surveys received in 2024 or 2025. Springfield Clinic’s Press Ganey data does not include providers in: Anesthesiology, Audiology, Critical Care Medicine, Hospital Medicine, Physical Therapy, Radiology or Trauma & Acute Care Surgery.