Skip to main content
athenahealth patient portal help page header photo.

    athenahealth Portal Help

    Take a quick tour of some of the portal features by clicking the button below.

    You can review the step-by-step instructions for these features in the tip sections below.

    We are here to help!

    If you can't find what you need in our resources below, reach out to our portal support team. Portal support is available for additional assistance Monday through Friday, 8:00 a.m. to 5:00 p.m.

    Phone: 217.572.1731

    Email: [email protected]

    Did you forget your athenahealth patient portal password? It happens to the best of us.

    Account Set Up

    Create account icon

    Portal tip: Use your browser instead of the mobile app for athenahealth

    We recommend using the web browser version of the athenahealth patient portal, even on mobile, for the best portal experience. However, you can use the app to view upcoming appointments, test results and bills as well as to message your care teams.

    Sending a Message

    Message your provider through athenahealth patient portal icon

    Portal tip: Avoid phone tag and message your care team

    You can use the athenahealth portal to securely message your established Springfield Clinic care teams or our Patient Advocate Center.

    Can't find your provider in your messaging drop-down?

    If you do not see your Springfield Clinic provider as available to message in the drop-down menu on your portal home screen, please fill out the provider connection form below to request access. This is available to patients who have been seen by that provider within the last three years.

    Shared Access

    Message your care team via athena portal icon

    Portal Tip: Invite a family member to be in the know with you

    You can invite any other athenahealth adult portal user to access your health information from the portal. You must know their date of birth and the email and phone number they have in their athenahealth account to send the invitation.

    NEW! Digital proxy access request form now available.

    Proxy access is available for minors (0-11 years), patients aged 18+ and dependent adults. You still have the option to complete a proxy access request form in person during your visit, or you can save time by using our convenient online request form.

    Visit Summaries

    Patient visit summary icon

    Portal Tip: Access Care Summaries & Visit Notes

    Patients can access both their care summary (brief overview) and encounter summary (detailed summary with provider notes) in the web browser version of your patient portal to see notes from your appointments.

    Please note: Encounter summaries (detailed notes) are found under Forms and Documents in your patient portal. See more details below for how to access encounter summaries from your email or the athenaPatient app.

    Paying Your Bill

    pay bills through athenahealth portal icon

    Portal Tip: Save time and pay bills online

    Visit the Billing & Payments section of your portal to access and pay your bills and view your insurance and payment methods on file through athenahealth.

    FAQs

    About the athenahealth patient portal

    Creating an account

    Messaging your provider

    Your medical records

    Troubleshooting & resolutions