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    Contact Us

    Contact Information

    By Phone

    Springfield Clinic Main Phone Number


    Springfield Clinic Toll Free Number


    Patient Advocate Center (For any questions related to billing or insurance)

    Monday- Thursday 8 a.m. - 7 p.m., Friday 8 a.m.- 5 p.m. or Saturday 8 a.m.- 12 p.m.


    Springfield Clinic Patient Advocate Center Fax Number


    Medical Record Requests (click here to request records online)

    217.528.7541 x 43749

    By Mail

    Springfield Clinic Mailing Address

    1025 South 6th Street

    P.O. Box 19248

    Springfield, IL 62794-9248

    Remittance Address

    P.O. Box 19260

    Springfield, IL 62794

    Feedback Form

    If you would like to submit a comment, suggestion or complaint that will help us improve our service to you, including any regarding accommodations to enable your access to health care, we encourage you to complete our online form below or call us at 217.528.7541 and ask for Extension 1. Learn more about our Quality of Care.

    Please note: This form is not meant to be used for questions or assistance regarding medical care or communicating with medical staff. Springfield Clinic makes available to its patients, for free, a patient portal that may be accessed here. [email protected] is an appropriate means for communication of personal health or billing information or other information that you expect Springfield Clinic to maintain in confidence, in accordance with Springfield Clinic’s privacy obligations. You may also contact your provider’s office by phone at 217.528.7541.

    If you need assistance regarding your bill or payments, please contact our Patient Advocate Center.

    If you'd like to share your patient story, please contact our Patient Experience team.