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    Patient Resources

    Need-to-Know Resources

    The buttons above are all helpful tools for new and existing Springfield Clinic patients. Not quite sure where to start? We've outlined the top need-to-know patient resources below.

    Masking Policy

    On Monday, October 17, 2022, Governor JB Pritzker announced face masks are no longer required in health care facilities unless they are located in a high community transmission area. This falls in line with CDC guidance. The CDC states when COVID-19 Community Transmission Levels are high, source control (masking) is recommended for everyone in a health care setting when they are in areas of the facility where they could encounter patients.

    Due to the changing variables, we recommend you be prepared to wear a mask at any Springfield Clinic location. We continue to supply masks for all patients at the entrance to all locations. To view the CDC COVID-19 data tracker that outlines the Community Transmission Level for each county please visit their website.

    Masking is still required in certain situations regardless of Community Transmission Level, such as if the patient has respiratory symptoms, is positive for COVID-19, and if masking is required as part of a post-exposure or post-testing positive protocol.

    Visitor Policy

    (Updated May 2021) Springfield Clinic encourages patients and other members of the public entering upon the Springfield Clinic premises to bring no more than one additional family member onto the company’s premises at any time.

    • Patients under the age of 18 may be accompanied by two parents, guardians or caretakers.

    • Adult patients with a physical or mental impairment may be accompanied by only one companion.

    • Patients of the Clinic’s Ambulatory Surgery Center may only be accompanied by one companion who will also be available to drive them home from their procedure.

    Looking for a New Primary Care Provider?

    Use our find a provider search and see at a glance who is accepting new patients. Our provider profile pages are designed for patients to get to know the person behind the white coat. Patients can also call 217.528.7541 and ask to be connected to a new patient advocate.

    Questions About In-Network Insurance?

    Contact our insurance Patient Advocates at 217.391.7086 to assist with any questions and discuss your unique situation. Hours are Monday-Thursday 8 a.m.- 7 p.m., Friday 8 a.m.-5 p.m. and Saturday 8 a.m.- 12 p.m. If you leave a message after hours, we will call you back the next business day. You can review our list of in-network insurance plans here: https://www.springfieldclinic.com/insurance.

    Need Help After Hours?

    Our registered nurses offer TeleNurse services available 24 hours a day, 7 days a week, including holidays, to assist you with medical advice.  Call 217.528.7541 or 800.444.7541.

    Drive-Up Lab Services

    Looking for convenient drive-up lab services? Springfield Clinic offers two locations in Springfield -- one on the city's west side and one downtown. Learn more about drive-up lab services and find a location near you.

    Patient Portal: [email protected]

    Get started with our free, secure online patient portal [email protected] powered by Follow My Health or call 217.528.7541 ext. 31098 for assistance. 

    Share Your Experience

    Have a positive patient story to share with our Patient Experience team? We'd love to hear about it!

    Have an unresolved quality or safety issues to discuss with our Quality of Care team? Contact 217.528.7541 and ask for Extension 1 or fill out our online feedback form. One of our compassionate team members will listen to your concern right away. 

    Need Help With a Payment?

    Need assistance with your bill or to set up a payment plan? Contact our Patient Accounting team. 

    Transferring Care?

    Transferring care from another physician or advanced practitioner?

    Contact the Correspondence team of Springfield Clinic’s Health Information Management (HIM) Department for assistance with the transfer of your medical records from another physician or advanced practitioner to your new doctor. Simply call 217.528.7541 ext. 43749.

    Medical Records

    Need to request your medical records? Visit the following link: https://www.swellbox.com/springfield-wizard.html.

    Still Looking for a Resource?

    Type a question or keyword in search or contact us!

    Advance Directives

    Every person has the right to make his or her own decisions about health care. An advance directive is a document that helps ensure the care you receive is in line with your values and wishes, even if you aren’t available to communicate them at the time.

    Advance directives aren't just for older adults. Unexpected end-of-life situations can happen at any age, so it's important for ALL adults to have advance directives. Springfield Clinic encourages all patients age 18 and older to have an advance directive, regardless of their health.

    What Does an Advance Directive Form Say?

    Depending on the form you use, an advance directive allows you to do one or both of the following:

    • Name the person you want to make health care decisions for you if you can’t speak for yourself. This person is called your “health care agent.”

    • Choose the kind of care and treatment you want provided or withheld in certain situations. If illness or injury should prevent you from making or communicating decisions for yourself, the directive can guide your medical care and help make sure your wishes are honored.

    You can change your mind about your health care agent or preferences at any time. Keep in mind you can record your wishes for any level of care— not just wishes to withhold care. Your directive will only be used if you can’t speak for yourself.

    Why Would I Want to Complete an Advance Directive at This Stage in my Life?

    Remember, Springfield Clinic offers ALL adult patients a chance to complete an advance directive. It doesn’t depend on your current health, and it doesn’t mean that your doctors expect your health to worsen. If you choose to complete an advance directive, Springfield Clinic will store a copy in your electronic health record (EHR). If needed, it can be used in the future—in one year or thirty years from now.

    If your wishes change, you can complete a new form and provide it to Springfield Clinic. Only the most recent directive will be used.

    Resources