We are a community of caring. Everything we say and do and how we say and do it is reflected in the differential patient experience you will encounter at Springfield Clinic. 

Simply put, we care about our patients as people! 

We all live together in the communities we serve.  We build our patient-provider relationships based on trust and communication.  We want everyone to receive the emotional and physical care they expect and deserve from your health care provider. 

We care about your experience and rely on the voice of our patients to continually improve. Thank you for filling out surveys or our online form and giving us the opportunity to hear your feedback.

1. Receive a text or email invite to the survey from our patient experience partner, Press Ganey.

2. Enter your date of birth (so we know we're surveying the right person).

3. Read the cover letter to see which visit this survey is for. (Your provider's name and visit date are both bolded.)

You respond. We listen. 

These confidential survey invitations help us identify opportunities for ongoing improvement and allow us to recognize our team members and providers who are going above and beyond to deliver an outstanding patient experience.

If you don't receive a survey invitation, we may not have an accurate email address or mobile phone number listed in our system, so please contact our Patient Advocate Center at 217.391.7086 to update your contact information. 

For more information on patient surveys, access our FAQs below.

Primary Care Surveys for Medicare Patients

Patients with our Family Medicine and Internal Medicine departments who are covered by Medicare Advantage insurance may receive a link to a survey from a different phone number or email address than what they’re used to. This survey has more specific questions about your primary care visit.

Our care team will review patients comments from these surveys every week.

These surveys are sent by our vendor, NRC. After your visit, you can expect:

• At three days, a text from 85872

• One day after the text, an email from [email protected] (if no email, a call)

• Two days after the email or first call, automated voice call from 217-759-9966

We use information you provide via these surveys to improve your care and experience at your next visit. Rest assured that when you fill out this survey and leave comments, we read every one. Thank you for taking the time to share your experience about your visit!

To opt-out of these surveys, you must reach out to NRC directly.

You can text STOP to 85872 or click on unsubscribe in the email.

We listen to your input and adapt our services to meet your needs.

We average more than 110,000 patient experience surveys collected annually. Of the 250+ of our providers who rank in the Top 10%, more than half are recognized even further as serving in the Top 1% for patient experience nationwide. Learn more and check out the full list of Top 10% providers here.

We know your feedback is valuable, so our Patient Experience team is dedicated to reading EVERY patient comment we receive, every single week!

When you shout-out a Springfield Clinic team member for a remarkable experience in a survey, they even have a chance to be recognized for their hard work clinic-wide! See the most recent list of our SC Celebrates recipients.

We've also used patient feedback to improve our registration process, create online scheduling and extend our Patient Advocate Center hours, to name a few.

Have a great patient story or positive experience to share with the Experience Team?

Please use the form below to share your experience or story with our team.

We appreciate the opportunity to recognize our employees and providers, so if you remember the names of those you interacted with, please specify!

PATIENT EXPERIENCE FORM

Have an unresolved quality of care or safety concern to share with Quality Management? 

Contact 217.528.7541 and ask for Extension 1 or fill out our online feedback form.

One of our compassionate team members from our Quality Management department will listen to your concern right away. 

QUALITY MANAGEMENT FEEDBACK FORM

Frequently Asked Questions About Patient Experience Surveys

Patient Experience Resources

Our patient resource guide was developed to help new patients navigate their care. In this virtual booklet you'll find a breakdown of the tools and services available to you as a patient of Springfield Clinic primary and specialty care.

Click through the digital guide to explore and access phone numbers, links to our website and QR codes to scan on your mobile device. You can request a printed copy of this guide at your provider's office.  

Pre-Registration

Pre-registration makes check-ins faster and easier. Before your next appointment, look for a text message from 217.960.9045 or an email invitation to verify your information ahead of time. This will allow for more privacy when you arrive and speed up your check-in.

Learn More About Pre-Registration

Patient Portal

The patient portal allows you to message your care team, refill prescriptions, view results and read visit notes, all without picking up the phone. Signing up is easy, and we have a dedicated Portal Support team available to help you access the portal as needed.

Learn More About the Patient Portal

Our team understands what a Community of Caring means. Check out the videos below to learn more about the Springfield Clinic experience.

Watch More Videos Here