Voice of the Patient
We are a community of caring. Everything we say and do and how we say and do it is reflected in the differential patient experience you will encounter at Springfield Clinic. We want every patient to have peace of mind that they are receiving the highest quality care and are fully supported by our care team and employees.
Simply put, we care about our patients as people!
We all live together in the communities we serve. We build our patient-provider relationships based on trust and communication. We want everyone to receive the emotional and physical care they expect and deserve from their health care provider.
We care about your experience and rely on the voice of our patients to continually improve. Thank you!
You respond. We listen.
Within a week of your clinic visit, you may receive a text message or email invitation to fill out a survey with feedback for us from our patient experience partner, Press Ganey.
These confidential survey invitations help us identify opportunities for ongoing improvement and allow us to recognize our team members and providers who are going above and beyond to deliver a outstanding patient experience.
Based on 2023 survey data, over 270 Springfield Clinic providers rank in the Top 10% for patient experience. And of these providers, more than half rank in the Top 1% for patient experience nationwide. Learn more and check out the full list of Top 10% providers here.
The voice of the patient is strong at Springfield Clinic. We know your feedback is valuable, so we are dedicated to reading EVERY patient comment we receive, every single week! In 2023, that included almost 90,000 patient comments.
The Experience Team at Springfield Clinic sends out kudos to employees as they come in from patients because we understand the power of elevating the positive within our team. When you shout-out a Springfield Clinic team member for a remarkable experience in a survey, they have a chance to be recognized clinic-wide! See the most recent list of our SC Celebrates recipients.
If you don't receive a survey invitation, we may not have an accurate email address or mobile phone number listed in our system, so please contact our Patient Advocate Center at 217.391.7086 to update your contact information.
Frequently Asked Questions About Patient Experience Surveys
Have an unresolved quality of care or safety concern to share with Quality Management?
Contact 217.528.7541 and ask for Extension 1 or fill out our online feedback form.
One of our compassionate team members from our Quality Management department will listen to your concern right away.
Have a great patient story or positive experience to share?
We’d love to learn more.
Please use our patient experience form to share your experience or story with our experience team. We appreciate the opportunity to recognize our employees and providers, so if you remember the names of those you interacted with, please specify!
Our registration process just got easier!
Before your next appointment, look for a text message from 217.960.9045 or an email invitation to verify your information ahead of time. This will allow more privacy when you arrive and speed up your check-in.
Click the secure link to confirm your appointment, fill out forms, add insurance information and view or schedule your co-payment (if you have one) with a credit or debit card.