Man holding smart phone smiling.

    Patient Pre-Registration

    How to Confirm Your Appointments & Pre-Register Online

    Easy-peasy! From the convenience of your own device, you can quickly and easily confirm your appointment. You can also safely update and/or verify your information in our system.

    Simply click the safe, personalized-to-you link in your text message or email

    Three iPhones showing steps in the patient Pre-Registration process.

    First, the link takes you to your appointment dashboard

    You will be asked your date of birth to verify it’s you. Then you will enter our secure dashboard to begin pre-registration. The patient information that you updated will be in our system and approved by YOU!

    After you have pre-registered

    The day of your appointment, check in with our front desk staff in-person and confirm your date of birth so we know you’ve arrived.

    Quick. Easy. Secure.

    1. We value your privacy

    Screenshot of pre-registration at the step, "we value your privacy".

    2. Confirm your visit

    Screenshot of pre-registration at the step, "confirm your visit".

    3. Update your personal information

    Screenshot of pre-registration at the step, "update your personal information".

    4. Update your contact information

    Screenshot of pre-registration at the step, "update your contact information".

    5. Confirm your insurance

    Screenshot of pre-registration at the step, "confirm your insurance".

    6. There's nothing to pay right now

    Screenshot of pre-registration at the step, "copay" information.

    A few days before your visit, you have the option to enter a payment method for your co-pay (if you have one).

    Call us with pre-registration questions!

    You no longer need to contact our main line operator to get in touch with your provider’s office. We have direct dial lines for all departments to speed up your connection.

    Click below to find your provider or department’s new number!

    TIP! Save your provider's new number in your phone or address book, so you know it's us when we are calling you.

    Frequently Asked Questions About Electronic Pre-Registration 

    Springfield Clinic has implemented a new secure online registration option that invites patients to fill confirm their appointment and complete required pre-registration information in a HIPAA compliant platform from the privacy of their personal devices prior to their clinic visit. Patients will have the option to update and confirm their demographic information, upload insurance information, complete required consent forms and for some departments they may be invited to complete basic health forms and other information.

    217.960.9045 is the mobile number that our patient online registration link will be sent from. Patients will have the option to confirm your appointment, update patient demographics, insurance, make any co-payments or complete pre-visit health forms or patient consent forms. We may also send this pre-visit registration invitation via email which will arrive from Springfield Clinic using the email address: [email protected]

    Patient Tip: you may want to save 217.960.9045 in your contacts on your mobile device and name it SC Appt Registration so you recognize this in future communications.

    Patients who fill out their information prior to their appointment will not have to repeat this information at the front desk upon arriving. When patients arrive after completing their registration materials ahead of time, they still need to check-in at the front desk and confirm their name and date of birth to validate their arrival. Our patient access specialist will then confirm your arrival in our system.

    The online registration process is available to all patients with an accurate mobile phone number or email address in our system.

    This new technology is in direct response to patient feedback to improve and modernize our registration process. We know our patients want a secure HIPAA compliant platform to confirm their information privately so they don’t have to repeat and share demographics out loud when they arrive to our reception areas and are greeted by our patient access specialists.

    Our new online system will also improve the accuracy of our patient information since our patients will be able to see what is showing up in our system and be able to confirm their appointment, make changes to their contact information including preferred phone, mailing address, insurance, employer, emergency contacts, etc. directly into our system.

    Springfield Clinic has implemented a new secure online registration option that invites patients to fill confirm their appointment and complete required pre-registration information in a HIPAA compliant platform from the privacy of their personal devices prior to their clinic visit. Patients will have the option to update and confirm their demographic information, upload insurance information, complete required consent forms and for some departments they may be invited to complete basic health forms and other information.

    217.960.9045 is the mobile number that our patient online registration link will be sent from. Patients will have the option to confirm your appointment, update patient demographics, insurance, make any co-payments or complete pre-visit health forms or patient consent forms. We may also send this pre-visit registration invitation via email which will arrive from Springfield Clinic using the email address: [email protected]

    No problem! You can continue to complete all of your patient demographics confirmation, insurance verification, co-payment and health forms in-person before your appointment, like you always have. Please plan to arrive 15 minutes ahead of your appointment time to do so. 

    If you have a valid email address filed with us, you will be able to fill out the information on a computer.  If you don’t have access to a computer, you can still complete check-in at our registration desk in person. Please plan to arrive 15 minutes ahead of your appointment time to do so. 

    Yes, Springfield Clinic only uses HIPAA-compliant platforms, and the secure links we use to send your information are confidential and secure.  Patients and caregivers will enter the name and date of birth of the patient being seen at the designated appointment to access these online forms.

    217.960.9045 is the mobile number that our patient online registration link will be sent from. Patients will have the option to confirm your appointment, update patient demographics, insurance, make any co-payments or complete pre-visit health forms or patient consent forms. We may also send this pre-visit registration invitation via email which will arrive from Springfield Clinic using the email address: [email protected]

    Patient Tip: you may want to save 217.960-9045 in your contacts on your mobile device and name it SC Appt Registration so you recognize this in future communications.

    Call the Patient Advocate Center at 217.391.7086 and ask to update and or verify your mobile phone number or email address contact over the phone.

    Starting and stopping filling out your pre-visit health forms is easy! Your unique patient information will save automatically when you close your browser or open tab. When you access your personalized link through the text or email you received again, you can pick up right where you left off and see the progress bar at the top.   

    Springfield Clinic currently uses different technology platforms to communicate with you and all of them are HIPAA complaint. The phone numbers will vary.

    217.960.9045 is the mobile number that our patient online registration link will be sent from. You will have the option to confirm your appointment, update patient demographics, insurance, make any co-payments or complete pre-visit health forms or patient consent forms. We may also send this pre-visit registration invitation to you via email from [email protected]

    Press Ganey patient experience invites will come to mobile devices from the 5-digit code 91994, email invitations will come from Springfield Clinic: [email protected],

    Invites to leave a Google or facebook review come from our vendor, Podium that uses their own unique phone numbers.

    Press Ganey and Podium manage their own subscription lists, so if you choose to opt-out of future invites from either platform, please reply STOP to their invitations or click on the unsubscribe link in their email invitations.

    If you have any questions about any of these text message or email invitations, feel free to contact the Patient Advocate Center at 217.391.7086 if you’re unsure about a particular message.

    No. However, starting Jan. 23, 2024, Springfield Clinic locations will start transitioning to a new electronic health record (EHR) system, athenahealth. Athenahealth provides a modern and seamless way to access your patient information, appointments, medical history and billing statements in one platform. With the transition to athenahealth, patients will take advantage of an upgraded portal experience!

    During this transition period, patients will have appointment information in multiple portals depending on the provider and location of your visit. We will transition all Springfield Clinic locations to athenahealth by August 2024. We appreciate your patience during this time.

    If you are a current patient, you will be prompted to verify or update your information that is on file in our system. The link in the text message or the email that you received may ask you to verify or update the following information: 

    • Name (and if you’re filling this out on behalf of yourself or another person) 

    • Date of birth 

    • Address 

    • Phone 

    • Email 

    • Contact preference 

    • Employer’s name 

    • Race 

    • Emergency contact 

    • Primary care provider 

    • Authorization of release of verbal medical information 

    • Opt-in for appointment reminders and future care opportunities 

    • Consent documents 

    • Electronic signature